Shipping & Returns
Call 877-404-1593 with questions Monday - Sunday 9 a.m. to 9 p.m.
Returns / Exchanges
14-Day RETURN OR EXCHANGE GUARANTEE
You must return merchandise within 14 days of delivery. This includes back orders or special orders that made you wait. Returns must be unwashed, undamaged, and bear the original tags.
There are two options to send returns/exchanges to us:
Use your own label - You choose the carrier and speed. No return authorization is required. Please include the original order receipt with the returns/exchange form completed on the back side.
558 Green Bay Road
Winnetka, IL 60093
Use our label - Email a return label request to firstname.lastname@example.org. A pre-paid shipping label will be sent to your email for printing and affixing to your package. For your convenience, $6.99 will be deducted from returns but not from exchanges. Please include the original order receipt with the returns/exchange form completed on the back side.
We ship exchanges and back orders to you for FREE
At checkout, most domestic orders over $99 qualify automatically for FREE USPS First Class or Priority Mail shipping.
If you need something faster or guaranteed by a certain date, we offer all shipping services available through UPS.
Most USPS Priority orders ship the next business day. Most UPS orders ship the same business day if placed before 1 p.m. (CST).
Free shipping offers are valid only to addresses within the contiguous United States
Orders shipped outside Illinois are TAX FREE
. A 9.75% sales tax will be added for Illinois orders (our business's State of residence).